Schlage PIMS keep going offline

Issue

PIMS are going offline intermittently, so that the doors won't unlock

Product Line

Andover Continuum

Environment

Continuum

Windows XP

Windows 7

Windows Server 2003 

Windows Server 2008

Cause

If doors 1-8 are addressed on one PIM and also 1-8 (even though they are different doors) are addressed on another PIM they will conflict with each other

Resolution

The PIM configuration specifies that Doors 1-16 are addressed on one PIM and 17-32 be addressed on another PIM