Operator text when acknowledging alarms and other actions

Issue

Explain the options are available for entering in operator text 

Product Line

Andover Continuum

Environment

Continuum

Windows XP

Windows 7

Windows Server 2003

Windows Server 2008

Cause

Options are needed for entering in operator text 

Resolution

-Standard Continuum

Operator text is entered by the operator to further explain actions taken in response to the alarm.

Enable Operator Text Prompt for Alarm Acknowledgment (Only alarm acknowledgement, no other actions)

Continuum General preferences (Right click on the Continuum icon from the system tray)

Setting this to True will Force a text comment (operator text) to be entered, via the 'Please add a comment' dialog when an alarm is acknowledged.

An alternative to enabling this preference is for the operator to click the text field column of the alarm and type text in that Alarm Viewer field.

 

-CFR enabled Continuum

CFR Preferences (Right click on the Continuum icon from the system tray) Enable Operator Text Prompt for Changes

Setting this to True will Force all users to provide explanation of actions and confirm user name and password before changes will be permitted. (All actions, not just alarm acknowledgement.)