DS ControlPoint fails to connect to Digital Sentry HVR displaying an error message that reads, Error connecting to one or more of your systems. Column 'StreamNumber' does not belong to table Table.

Issue

When DS ControlPoint attempts to connect to Digital Sentry HVR, the following error message comes up:

Product Line

Pelco Video Management

Environment

  • DS ControlPoint version 7.4.x and later
  • Digital Sentry HVR ver 4.1 or older
  • IP cameras connected to Digital Sentry HVR

Cause

DS ControlPoint version 7.4.x and higher is not compatible with Digital Sentry version 4.1 or older when IP cameras are being recorded on the HVR.

Resolution

There are currently two work arounds for this matter:

  • Update the Digital Sentry HVR server software to ver 4.2 or later.

-- OR --

  • Use DS ControlPoint version 7.3.208