Remote Control Software

Issue

Not all features are seen when a BMS platform is viewed using remote control software e.g. RealVNC

Product Line

TAC I/NET, TAC Vista, Andover Continuum, Satchwell MicroNet, Satchwell Sigma, TAC I/A Series, SmartStruxure Solution, SmartStruxure Lite

Environment

Remote Control Software.

Cause

Not all features are seen when a BMS platform is viewed using remote control software.

One example is:

When the SmartStruxure License Software application is used, the drop down menu for adding the license detail is not available when viewed remotely using RealVNC.

Resolution

When the SmartStruxure License Software application is used, the drop down menu for adding the license detail is not available when viewed remotely using RealVNC.

The above example is one scenario. There are a number of other remote control software applications where similar instances may occur.

If such an issue occurs, check that the BMS software is functioning correctly by both being viewed and ran in the same environment.

Because of the number of different remote control software options that are available, anomalies will prevail.