DX Mobile app displays Live View Failed to connect

Issue

  1. DX Mobile app  displays "Live View Failed to connect"
  2. DX Mobile app Displays "Connection Failure refused or timed out"


 




 

Product Line

Pelco Video Management

Environment

  • DX4700 Non HD version 1.02 and higher
  • DX4800 Non HD version 1.02 and higher
  • DX4700HD (version 2.0)
  • DX4800HD (version 2.0)
  • DX Mobile App

Cause

  • Web Server Port is blocked.
  • Web Server Port does not match on Mobile device.
  • RTSP Port does not match RTSP port on the Mobile device.

Resolution

Verify that the HTTP port on the DX Mobile app matches the Web Server port on the DX4700/DX4800.

  • Tip: To confirm connection to DX47/48 there should be camera titles display from the DX47/48 on the DX Mobile app.

Verify that the RTSP port on the DX Mobile app matches the RTSP port on the DX4700/DX4800.

  1. Open the DX Mobile app.
  2. Select device listed in the Device List.
  3. Select Edit Device.
  4. Confirm HTTP port matches Web Server port on HVR.

NOTE: DX4700.pelco.com is a DEMO site. Place the IP address of the DVR in the Host field.


 

  1. On DX4700/4800 server select Setup icon.
  2. Select System.
  3. Select Network.
  4. Confirm Web Server port and RTSP port setting.