My Axis multi degree angle camera loses video using Digital Sentry.

Issue

These wide angle or 270 degree cameras are not completely supported by DS. 

Product Line

Pelco Cameras

Environment

  • 3rd party wide angle cameras.
  • 3rd party 270 degree angle cameras.
  • 3rd party 360 degree angle cameras.

Cause

When the angle is changed on the camera the width and height in DS gets flip flopped causing DS to lose video.

Example:

At 0 or 180 degrees the camera has video and the resolution is 1280x1064. Change the angle and the camera reports the new resolution as 1064x1280 (flip flopped) result is: configuring camera / no video in DS. API not supported.

Resolution

To use this camera, pick a static angle that works.