Red circle with line through it in Pinpoint standard door animation, but door is not disabled

Issue

No one can get through the door using the reader.

Product Line

Andover Continuum

Environment

Pinpoint

Cause

Pinpoint user had right-clicked and inadvertently selected disable keypad/reader access when attempting to do a timed unlock.

This mode just shuts down the reader. The REX works and left-clicking on the Pinpoint animation allows unlock, and right-clicking stills allows timed and permanent unlock.


 

Resolution

Right-click on the Pinpoint door animation and click on "Enable Keypad/Reader Access"

See http://buildingskb.schneider-electric.com/view.php?AID=12657 for a description of the various animations used in the Pinpoint Door Control.