ACX5740 stops granting access until reloaded.

Issue

  • ACX57xx stops granting access through doors until the controller is reloaded.
  • Controller will work fine for a while then stop granting access again.
  • Controller has been replaced.

Product Line

Andover Continuum

Environment

  • ACX5740
  • ACX5780

Cause

One power supply is powering both the controller and the controller strike outputs.

Resolution

Install ACX57xx in conformance with the ACX57xx Controller Installation Instructions.