Issue
Alarm emails are not being received by email recipients configured in the email distribution list. Alarm emails appear in Outlook outbox but are not sent to recipient.
Environment
- Cyberstation
- Alarm
- Email notification
Cause
While Continuum is responsible for handing off the alarm notification to the Email host application, once the notification appears in the Outbox of Outlook the notification is under Microsoft's control.
Resolution
The problem must be troubleshot on the Microsoft end. This is not a Continuum issue.