DS ControlPoint reports Error connecting to one or more of your systems. RV_CreateConnection failed: RET_ERROR.

Issue

DS ControlPoint reports "Error connecting to one or more of your systems. RV_CreateConnection failed: RET_ERROR."

Product Line

Pelco Video Management

Environment

  • DS ControlPoint
  • DSSRV
  • DS NVs
  • DS

Cause

DS ControlPoint fails to connect due to the DS Video Server Service not being started.

Resolution

On the DS Server go to Services and Start the DigitalSENTRY Video Server Service, verify that the service is set to automatic.

To get to the Services menu Go to Start > Run > type services.msc > hit Enter

On the DSSRV go to Start > type services