Unable load attribute to all the doors

Issue

All the doors under ACX5720 can not be loaded with an attribute. The systemstatus value goes back to "Nodatabase" after reloading the ACX controller.

Product Line

Andover Continuum

Environment

  • ACX5720/5740
  • Continuum 1.94

Cause

The channel configuration may not be correct.

Resolution

  1. Set all the channel numbers to 0 for the door, select the door separately, and send it to the controller
  2. If there is no error when sending the door to the controller, then reset the all the channel numbers correctly.
  3. Change the value of systemstatus to "Normal", then reload the ACX controller

Additional Information
Similar was seen on another site. Some doors no longer opened on a card swipe. the event type was "Invalid attempt", the message event was "No Destination Area", when reloading the controller or just a door object the error below was seen in the distribution properties
"UNABLE TO RELOAD ATTRIBUTES FOR (**DOOR NAME**). UNABLE TO RELOAD OBJECT. ERROR TEXT UNDEFINED (TBD) 0X00002001. AN ERROR WAS DETECTED WHILE ATTEMPTING TO SET AN ATTRIBUTE IN A REMOTE INFINITY OBJECT"
In this case the channels needed to be changed offline to zero, then the whole controller reloaded. The correct channels could then be put back in online.