DS Quick Setup Wizard has stopped working when searching for cameras.

Issue

DS Quick Setup Wizard has stopped working when viewing the camera lists.

Product Line

Pelco Video Management

Environment

  • DSSRV 7.2.46 - 7.4.363
  • DS NVs
  • DS

Cause

DS Quick Setup Wizard stops responding and crashes when searching for IP cameras due to one of the IP cameras exceeding 40 characters or containing a special character.

Resolution

Locate the camera that either exceeds 40 characters in the camera name or has a special character and shorten the name or remove the special character. If this is not an option updating the DS software to v7.5.609 will resolve this issue.

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Where can I download the latest version of Digital Sentry software.