IO Module properties show Firmware version 0.000

Issue

IO Module properties show Firmware version 0.000. The module is online but no values can be read/written to/from the IO module.

Product Line

SmartStruxure Solution

Environment

IO Modules

StruxureWare Building Operation Workstation

Cause

This is caused by a module mismatch - the module in SmartStruxure is not the same as the physical module. The module is shown as configured and online.

Resolution

Upon closer inspection of the I/O modules properties, the "Module Type Mismatch" property should be set to true. Double-check the module type, shown under "Model Name" and correct it so it is the same as the module type printed on the IO module.