On the Professional series cameras, distortion is heard at the default audio encoding level when using the web UI.

Issue

 Distortion is heard at the default audio encoding level when using the web UI on the Professional series cameras.

Product Line

Pelco Cameras, Pelco Video Management

Environment

Professional series cameras with the audio encoding enabled

Cause

The default level is 200 and there is distortion at this level

Resolution

Reset the encoding level down to 135 and this should give you clear audio