Sarix IMP Series Cameras conflicting due to matching UDN's

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

NOTICE

COMPLEX PROCEDURE REQUIRED.
The resolution of this article has many complex steps that may result in unforeseen results if not performed correctly. If you are at all unfamiliar with the requirements, please contact Product Support Services for assistance.

Issue

Symptoms include the following:
1. Sarix IMP Series Cameras will flip back and forth in Endura Utilities and only one of the cameras video will be viewable from the WS5200 software at a time.  
2. Pelco Utilities Search will not find the IMP cameras that exhibit this issue.  In this case the count will be less than normal but you will be able to add them into Pelco Utilities Manually.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Sarix models IMP**** ("Professional" series) versions 3.28 and lower

Cause

Cameras are being shipped with matching UDN's and regenerating through Endura Utilities doesn't work.

Resolution

Perform the following steps from within Endura Utilities version 2.4 or greater.

  1. Ensure SSH has been Enabled for the Camera(s) in question (See LL#11444 & LL#15459).
  2. Right Click one of the conflicting Cameras and select Scripts > One-time script and enter the following...

 

rm -f  /mnt/nand/.store/edupnp-devs
rm -f  /mnt/nand/.store/system_manager.data
reboot
 

  1. Give the camera 6-15 minutes to reboot, then refresh all devices within Endura Utilities using Devices > Clear all Devices then Search and SM Search.
  2. The camera will show up as an entirely new camera (new UDN has been regenerated), and you can then add the cameras back to the recording pool and rename as needed, as well as use Endura Utilities right-click > device actions > Delete from SM dialog to remove the old/invalid copy of the camera from the system.
  3. If the cameras are connected to an Endura System, the cache will need to be cleared on the Endura Workstations and VCD5202s.  For details on this process, refer to Lessons Learned Articles LL#9095 and LL#10868

 

 

 

Give the camera 6-15 minutes to reboot, then refresh all devices within Endura Utilities using Clear all Devices then Search and SM Search.
 
The camera will show up as an entirely new camera (new UDN has been regenerated), and you can then add the cameras back to the recording pool and rename as needed, as well as use Endura Utilities right-click device actions Delete from SM dialog to remove the old/invalid copy of the camera from the system.
Give the camera 6-15 minutes to reboot, then refresh all devices within Endura Utilities using Clear all Devices then Search and SM Search.
 
The camera will show up as an entirely new camera (new UDN has been regenerated), and you can then add the cameras back to the recording pool and rename as needed, as well as use Endura Utilities right-click device actions Delete from SM dialog to remove the old/invalid copy of the camera from the syst