Pelco Mobile application displaying inaccurate colors (Blue/Green/Purple hue).

Issue

Digital Sentry software version 7.5.609 with add on DS Web Service version 2.1.0.1866 for Pelco mobile, viewing from mobile device (android and IOS) the color does not match the true object color.

Correct color from IP camera web interface:
 


Color from the Pelco Mobile application:
 

Product Line

Pelco Video Management

Environment

  • Digital Sentry
  • DSSRV
  • DS NVs
  • Pelco Mobile App
  • DSWebService 2.1.0-1866

Cause

Software issue with the DSWebService 2.1.0-1866 application.

Resolution

Download and install DSWebService 2.1.0.1873 or above.

 

To locate the most current release version, refer to the DSSRV Product Page and then click on the Software / Firmware tab.

 

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