Xenta 555 - Satchwell IAC 600 controllers remain Offline when connected to the Xenta.

Issue

Satchwell IAC 600 controllers remain Offline when connected to the Xenta.

Product Line

Satchwell MicroNet

Environment

IAC 600

Xenta 555

Cause

A Satchwell IAC 600 controller fitted with DDC253 firmware remain Offline when connected to the Xenta 555. 

Resolution

This firmware is not compatible with the Xenta 555 and must be replaced.

As this DDC253 firmware was fitted into an IAC 600 with specific hardware, the firmware cannot be changed, therefore the controller must be replaced.