Accessing WorkPlace Tech help files in Internet Explorer 11

Issue

The drop down menu to select WorkPlace Tech help manuals does not function in Internet Explorer 11.

Product Line

TAC I/A Series, SmartStruxure Solution

Environment

WorkPlace Tech 5.8.6

Internet Explorer 11

Cause

Internet Explorer changes how they handle compatibility mode for websites and webpage used to access the help files requires updating in a new version of WorkPlace Tech.

Resolution

Use one of the following options to access the help files

  1. Access them directly by going to the folder they are stored. On a Windows 7 (64 bit) operating system this is C:\Program Files (x86)\WorkPlace Tech\Help by default.
  2. Modify the index.htm, BACnet.htm, LON.htm, search.htm, Sensors.htm, and Software.htm files found in the C:\Program Files (x86)\WorkPlace Tech\Help\bin directory.

Add the following line in front of the first "meta http-equiv=" line: