How to replace a hard drive in the NSM5200

WARNING

ELECTROSTATIC DISCHARGE REQUIRED.
Discharge all static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

  • A hard drive has failed or has become corrupt.
  • upgrading hard drive capacity

Product Line

Pelco Video Management, Pelco Transmission & Power

Environment

Endura Network Video Recorder - NSM5200

Replacement 2TB hard drive and carrier - part # HD5200-2T-72K

Cause

  • Unexpected power outage/surge on the NSM5200 due to dirty power or inadequate power distribution from a UPS
  • Normal wear and tear on the storage hard drive

Resolution

PLEASE READ:  Safe Handling of Hard Drives C2668M-A (1/08)

INSTALLING A REPLACEMENT HDD (HOT SWAPPABLE)

Each HDD is already mounted in its own drive carrier so you can easily install and remove an HDD, even while the unit is operating.

  1. Make sure you protect the unit and the HDD, which are susceptible to damage from improper handling and electrostatic discharge (ESD). Refer to the Safe Handling of Hard Drives document that was shipped with the replacement hard drive for more information. You can also locate this document on our Web site at www. pelco.com then by searching  for Safe Handling of Hard Drives
  2. Unlock and open the bezel.
  3. Install each replacement HDD carrier as follows:
    1. Identify the failed drive. A red LED above the drive indicates a failed drive.
    2. Open the HDD latch (press down and pull the spring latch).
    3. Use the handle to slide the failed HDD carrier out of the unit.
    4. Open the new HDD carrier by pressing down on the latch.
    5. Gently slide the drive into the slot. Do not exert too much force on the drive.
    6. Close the HDD latch; the latch will guide the HDD into position. Make sure the HDD carriers lock into place.
  4. After the HDD replacement(s) is installed, close and lock the bezel.

NOTE: During the rebuild process, the HDD activity light continually changes from red to green, indicating that the drive is rebuilding. Rebuild intervals are dependent upon the capacity of the drive and the total amount of activity on the recorder. Be sure to monitor the status of the unit and the new HDD until the HDD LED turns green, which indicates a successful rebuild. If a failure occurs, system alarms and error messages will also display on Endura® workstations and VCD5000 Series video console displays.


To check the rebuild progress on the drive(s) replaced please see How to check hard drive status on the NSM5200 in SSH.