SigmaX error - This application failed to start because side-by-side-configuration is incorrect.

Issue

 When starting SigmaX, an error is reported, the error is: - This application failed to start because side-by-side-configuration is incorrect.

 Reinstalling SigmaX does not help.

Product Line

Satchwell Sigma

Environment

  • SigmaX error
  • Side by side configuration
  • Windows 7 laptop
  • Windows 10 laptop

Cause

SigmaX error when trying to run on a Windows 7 laptop.

Resolution

Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps:

  1. Open an elevated command prompt. Click StartAll ProgramsAccessories
  2. Right-click Command Prompt, and then click Run as administrator.
  3. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. Type the following command, and then press ENTER: sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
More Information about SFC scan can be found in this document: http://support.microsoft.com/kb/929833

At the command prompt, type the following command, and then press ENTER: sfc /scannow

The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.

The %WinDir% placeholder represents the Windows operating system folder. For example, C:\Windows.

Note Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

Please see Lessons Learned article 17093 for further information about Microsoft C++ Redistribuatables