DS Admin doesn't show the newly updated IP licenses by DS License Key Entry.

Issue

DS Admin > VAU > IP cameras is still showing the free IP license count despite updating the DS License Key Entry utility with a new IP license key and count.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Digital Sentry NVs, Digital Sentry SRV, Digital Sentry - All Version
  • IP cameras

Cause

Services configuration for Digital Sentry.

Resolution

  1. Renew the IP camera license for the Digital Sentry system following the instructions explained on LL#8801.
  2. The DS License Key Entry shows the correct IP licenses.
  3. Restart the DS VideoServer Service as follow:
    • Start > RUN, type in services.msc and click OK.
    • Locate the DigitalSENTRY Video Server service.
    • Right-click on the DigitalSENTRY Video Server service and select Restart.
       
  4. Once the service is restarted, open DS Admin > VAU > IP Cameras.  
  5. The total license count should match the license in the Key Utility.