IEE20DN model camera is losing focus.

Issue

IEE20DN model camera can not maintain focus on a scene.

Product Line

Pelco Cameras

Environment

  • IEE20DN

Cause

Firmware Version 1.8.2 is causing a conflict with the ability of a camera to remain focused.

Resolution

It is recommended to update the camera to Firmware Version 1.9.2.3 or greater, Unless they are using an Endura VMS system.

Firmware can be found Here.


Please contact technical support at 1-800-289-9100 if requiring update firmware of Sarix with an Endura system.