Cameras drop out of the recording pool with NSM5200 version 2.3.1.0259 or greater

Issue

Cameras drop out of the recording pool with NSM5200 version 2.3.1.0259 or greater

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Endura NSM5200 version 2.3.1.0259 or greater
  • SM5000 version 1.4.70.700 or lower 

Cause

A change in the 2.3.1.0259 firmware of the NSM which involves the way of communicating with the SM5000 can result in cameras going offline if there is some kind of communication problem between the NSM5200 and the SM5000.

Once the camera's are offline for a longer time the cameras will be dropped out of the recording pool.  

Resolution

This issue is resolved by upgrading to SM5000 version 1.4.70.707, if this does not resolve the issues there may be some kind of intermittent network issue.