In-camera motion detection stops working in Sarix Enhanced series IP cameras.

Issue

When using DigitalSENTRY in-camera motion detection, the camera will work for a few days, then stop sending motion detection messages.  Therefore DS will stop recording.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • DigitalSENTRY series NVR/HVRs all versions
  • Sarix Enhanced series IP cameras (this issue was discovered on IME319) ver 2.0.0.9

Cause

Sarix Enhanced series IP cameras fail to notify the VMS of motion detection due to faulty network resource management.

Resolution

In order to enable the camera's motion detection notification, the camera must be updated to firmware version 2.0.0.11 or later.