SM5200 Login Page Fails to Load


When attempting to log into the Web interface of the SM5200, you are presented with the following screen:

However, the message displays indefinitely and the login form never loads.

Product Line

Pelco Video Management


  • SM5200 system manager, version 1.3 or higher. Versions 1.1 and lower are not affected.
  • Internet Explorer, version 9.0 or higher
  • Mozilla Firefox, version 8 or higher
  • Google Chrome, version 17 or higher


DOM storage is disabled in the client browser. DOM storage is used as alternative to cookies as a way for Web sites to store data on your computer.


Internet Explorer

Press ALT + T, and then O. Then, click on the Advanced tab and scroll down to Security. Ensure that Enable DOM storage is checked, as shown in Figure 1, below:

Internet Explorer Advanced Settings


Mozilla Firefox

  1. Press CTRL + L, type about:config and press ENTER.
  2. Click the button that says, I'll be careful, I promise.
  3. Type into the search bar. Ensure that the value shown is set to true. If it is not, double-click on it to change it to true, as shown in Figure 2, below:
    FIGURE 2
    Firefox DOM Storage Settings
  4. Press ALT + T and then O.
  5. Click on Privacy.
  6. Under History, change Use custom settings for history to Remember history as shown in Figure 3, below:
    FIGURE 3
    Firefox Privacy Settings

Google Chrome

  1. Press ALT + F and then S.
  2. Click on Show advanced settings, as shown in Figure 4, below:
    FIGURE 4
    Chrome Advanced Settings
  3. Click on Content settings and ensure that Allow local data to be set (recommended) is selected.