CM9700 Pelco System Manager Ver.9 and working with CM9700 Keyboard Templates.


The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.


CM9760-KBD Intelligent Keyboard Hot keys (F1-F24) need to be configured, shared and data based.

Product Line

Pelco Matrix


  • CM9700 Pelco System Manager version 9.03.0xx
  • One or many CM9760-KBD Intelligent Keyboard(s) version 8.0 and up


  • CM9760-KBD Intelligent Keyboard requires to be backed up.
  • CM9760-KBD Intelligent Keyboard needs to be serviced or repaired.
  • CM9760-KBD Intelligent Keyboard needs to be moved to another location.
  • CM9760-KBD Intelligent Keyboards Hot Keys need to be shared with another keyboard.



*Before getting started you must have a null modem cable connection and be online with the CM9700 Matrix System*

The CM9760-KBD Intelligent Keyboards Hot Keys can be programmed two ways, one is through the setup

menu directly on the keyboard or the one we will be covering here is through Pelco System Manager (PSM)

software using the keyboard templates. There are two scenarios on how to accomplish this, first would be

to start with a default PSM template, modify/save it and send it to the system keyboard. Second would be to

import the template modify/save it and send it to the system keyboard


Scenario one:

1. Log into System Manager using Admin/Admin

2. Take note of your keyboards in the device tree and their port and keyboard numbers.

3. Select the Keyboard Template Tab.

4. Since the  Default Template can not be modified we will select New Template, in our example

we have 5 keyboards and will add 5 Templates. We have renamed the first 3 templates in our

example leaving the last two generic.

5. Highlight the first Default keyboard, in this example the Node1 keyboard 1, in the template drop

down list assign the supervisor template. Do the same for the remainder of the default keyboards.

Once all the default keyboards are assigned it should now look like the following.

6. Highlight the first keyboard and select edit. Check the show key functions box, now select the

first assignable "F" key, use the drop down menu to select a function. In this example F1-F6 are

macros and F7-F12 are camera presets, the rest are still default. When finished hit OK.

Note: Take notice of what the different colored keys represent.

7. Once finished select the first keyboard template and click send, then YES. You will receive a

message Keyboard template sent, click OK.

8. Repeat steps 6 and 7 for the remainder of the keyboards.

*NOTE:* If all keyboards are to be the same then use only one template and assign it to all the keyboards.


Scenario two:

1. Repeat steps 1-3 from Scenario one.

2. In scenario 1 we created blank templates and assigned keyboards to them. In this scenario we will import

the existing keyboard layout from the keyboards in the field. We will then be able to modify or add key assignments

without deleting prior key assignment programming. Highlight keyboard 1 and select receive.

3. You will get a conformation that the keyboard has been received. Repeat this for all keyboards to be modified.

4. Highlight a received keyboard and select edit. Note that the keyboard template will have a received

message attached to it.

5. Follow steps 6 and 7 from scenario 1. You will receive a slightly different confirm send message, select OK.

6. As with scenario 1 you will receive the Keyboard template sent message, hit OK.