DS ControlPoint connection error message Error connecting to one or more of your systems. Success

Issue

DS ControlPoint connection error message "Error connecting to one or more of your systems. Success" 

 

Product Line

Pelco Video Management

Environment

  • DS ControlPoint V 7.2.30
  • DX8100 V 1.0.0010

Cause

DS ControlPoint is unable to connect to the DX8100 DVR Recorder due to possible XML cache file not updating.

Resolution

Workaround:

  1.  Download the latest version of DS ControlPoint (version 7.5.609) using the article:Where can I download the latest version of DS ControlPoint software? 
  2.  Install the DS ControlPoint software onto your computer. For more information on How to install the DS ControlPoint client software.