After updating an Axis Q1921 IP camera from firmware 5.20.2 to 5.50.2, motion stops triggering on a DX4800HD recorder.
Pelco Cameras, Pelco Video Management
- DX4700HD/DX4800HD 02.00.02.0682
- Axis Q1921
- Axis P3344
Communication failure between the Axis IP camera and the DX4700HD/DX4800HD recorder.
Restart the DX4700/DX4800HD recorder
- Shutdown the DX4700HD/DX4800HD HVR by pressing and holding the power button until the login prompt appears.
- Enter the 'admin' account credentials and click OK, this will power the unit down.
- Wait 30 seconds and then press and hold the power button until the LED's come on, then release.
Verify motion detection events are being triggered again by the DVR.
Note: Motion detection settings are configured in the Axis IP cameras web interface. Once the Axis camera is configured to detect motion, configure a schedule in the DX4700/DX4800HD for the IP input to = Motion (blue) or Continuous and Motion (Blue/Green).