DX9000/DX9200 errors with Internal Error - disk group exists and is imported when trying to import a foreign disk.

NOTICE

DISCONTINUED PELCO PRODUCT.
This product has been discontinued. For further information please visit pelco.com/support/discontinued-products

Issue

Using a replacement DX9200 recorder with an existing DX9200HDDI storage box, when trying to add the existing DX9200HDDI disk (foreign disk) using Disk Management, Windows reports the error.

Product Line

Pelco Video Management

Environment

  • DX9000/DX9200
  • DX9200HDDI
  • Disk Management

Cause

The Windows Registry already has the same disk group name saved and being used for the computers disk group.

Resolution

Delete the Primary Disk Group registry key to clear the saved information.

  1. Start the Registry Editor (Start > Run > regedit)
     
  2. Click on the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\dmio\Boot Info
     
  3. Under the Boot Info key, delete the "Primary Disk Group" key.
     
  4. Quit the Registry Editor, and then reboot the computer.
     
  5. After the reboot, try to import the foreign disks again.