Oncam Grandeye 360 Evolution IP camera video display is distorted in Full, Half or Stacked Panorama view.

Issue

Oncam Grandeye 360 Evolution IP camera video display is distorted in Full, Half or Stacked Panorama view. When using Virtual PTZ Camera (Fish eye) display is correct.

 

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Oncam Grandeye 360 Evolution IP camera
  • EVO Series all Models
  • DSSRV v7.5.609 and later
  • DS NVs v7.5.609 and later
  • DS v7.5.609 and later
  • DS Control Point software v7.5.609 and later

Cause

  • Graphic resources on the server exceeding recommend spec causing video distortion
  • Having DS Admin opened when using DS ControlPoint
  • Remote Desktop Session

Resolution

There can be several reasons why this issue can occur.

  • Using the DS Server
    • Verify that DS Admin is closed
    • Verify that the web page of the Oncam Grandeye is closed (any web page views should be closed as well)
    • Verify that the Oncam Grandeye 360 Degree Viewer is closed
      • Close and restart DS ControlPoint after closing DS Admin
  • Using a Remote Desktop session to remote into the server
    • Close the Remote Desktop session and use a dedicated DS ControlPoint Client v7.5.609 or later
    • Use DS ControlPoint on the DS Server
  • Using DS ControlPoint Clinet