Changing the default password or using a different account created on the Grandeye's web interface page causes the DigitalSENTRY VideoServer Service to crash.
Event Viewer - Application:
- Level: INFORMATION
- Source: Windows Error Reporting
- Event ID: 1001
Pelco Cameras, Pelco Video Management
- Digital Sentry 7.5.609
- DS NVs
- Oncam Grandeye 360 EVO-05 v1.0,1.3,1.4.7
Incompatibility with DS software version 7.5.609 and Oncam Grandeye EVO-05 communication after camera password is changed.
Upgrade the Digital Sentry software to version 7.6.32 or above.
Note: When changing the username/password save those settings then reboot camera, after camera has rebooted add camera to DS using DS Quick Setup.