Oncam Grandeye 360 Evolution IP Camera only exports in a Panoramic View

Issue

Unable to export a Full Panoramic 360 degree view

Unable to virtual PTZ exported clip

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Oncam Grandeye 360 Evolution IP camera
  • EVO Series all models
  • DSSRV v7.5.609 and later
  • DS NVs v7.5.609 and later
  • DS v7.5.609 and later
  • DS Control Point software v7.5.609 and later

Cause

Oncam Grandeye 360 Evolution IP Camera running firmware version 1.0 

Resolution

To resolve, upgrade Oncam Grandeye 360 Evolution IP Camera to firmware Version 1.4.7

Oncam Grandeye 360 Evolution firmware download - v1.4.7 firmware
Note: Scroll down to bottom of the page, and download is located on the right.