Error message Unable to request license in the System Plug-In

Issue

When updating the Vista database in the TAC Vista System Pug-In an error message is displayed that says "Unable to request license".

Product Line

TAC Vista

Environment

  • TAC Vista System Plug-In

Cause

This error message is a result of not having the Vista Workstation license in the permanent license file. The licensing for the TAC Vista System Plug-In is included with the Workstation license.

Resolution

The license for Vista Workstation must be purchased in order for the system plug-in to work. For more information about the license packages see Lessons Learned Article #5997