How to reset a person's anti-passback violation.

Issue

How to reset a person's anti-passback violation.

Product Line

Andover Continuum

Environment

CyberStation

NetController

ACX

Cause

Person tail gated in or out of an area in a site that uses anti-passback and the person is now unable to gain access.

Resolution

Set the person's current area to 'UnKnown'

In the older personnel editor go to the Current Status tab and enter 'UnKnown' in the Current Area field.

The Personnel Manager does not allow the reset but the current area of the person can be reset from the command line as follows...

Root\CredentialFolder\AbeMeran = UnKnown

or

Root\CredentialFolder\AbeMeran = 0    (zero)