When exporting video from a third-party camera connected to the UDI5000-CAM the time stamp may be incorrect and offset by a few to several hours. The time stamp in the WS5000/WS5200 software will be correct as well as the time stamp on recorded video playback. The thumbnail image preview of the exported video in the Pelco Export Player will also display the correct time stamp while the video playback shows the incorrect time stamp.
Pelco Cameras, Pelco Video Management
The UDI5000-CAM is returning an incorrect timezone offset from UTC and for DST.
Update the UDI5000-CAM to version 1.3.3.0014 using the link below. It is also recommended to update Endura Utilities to the latest version. For instruction on updating Endura devices using Endura Utilities please see Lessons Learned #11405.
- UDI5000-CAM Update 1.3.3.0014 for: Endura® UDI5000-CAM Universal Device Interface
- UDI5000-CAM release notes
- Endura Utilities Update
NOTE: For the latest version of the UDI5000-CAM firmware please visit the Pelco Download Center.