Sarix Professional Series Cameras do not Show Motion Traces in Endura

Issue

The customer right-clicks on video in the WS5000 program and chooses Show motion. However, no blue motion outlines are shown. However, motion detection continues to function without any issues.

Product Line

Pelco Cameras, Pelco Video Management

Environment

Sarix Professional Series cameras, version 3.16 or earlier 

  • IBP Bullet Series
  • IMP Series
  • IXP Series
  • WS5000 version 2.0 or higher.

Cause

Incompatibility between the camera and the WS5000 program.

Resolution

Update the firmware of the camera to version 3.21 or higher. To download the update visit the Buildings Download Center.

For instructions on how to update the camera to the latest firmware, please see Lessons Learned Entry 11405.

After the update, a solid blue block will be shown when motion is detected. The smaller motion traces shown on other Sarix cameras are not supported.