Sarix camera is missing details in Endura Utilities.

Issue

Sarix camera is missing details in Device utilities: MAC address, IP address, Firmware version etc....

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Endura Utilities
  • Device Utility 2.x
  • Device Utility 1.x
  • Sarix Cameras all models all versions.

Cause

Memory corruption causes loss of details that propagate to the query utility used.

Resolution

  1. Close and re-open the Utility.
  2. Reset the camera to factory defaults.