How to disable the Automatically restart feature in Microsoft Windows to prevent loss of valuable troubleshooting information

Issue

  • Customer is reporting that an application was terminated without manual action
  • Technical Support needs to know what was the exact error message displayed when an application crashed, but the computer rebooted before a screenshot could be made

Product Line

Pelco Video Management

Environment

  • Microsoft Windows XP, Vista and 7
  • DSSRV
  • WS5050
  • WS5060
  • WS5070

Cause

The Automatically restart feature in the System Properties is checked by default.

Resolution

  1. Launch System Properties by clicking on Start and typing sysdm.cpl
  2. Click Advanced tab then Settings... in the Startup and Recovery section
  3. Uncheck Automatically restart box
  4. Click Ok in both windows to save the change and close the windows