My PTZ (Pan, Tilt, Zoom) camera displays degree changes, but will not move when controlled.

Issue

When controlled; usually pan, the display will show changes in degrees but will not move.

Product Line

Pelco Cameras

Environment

  • Spectra II series all models and versions
  • Spectra III series all models and versions
  • Spectra IV series all models and versions
  • Spectra Mini series all models and versions
  • Esprit series all models and versions
  • Exsite series all models and versions

Cause

There is a hardware failure.

Resolution

If able: Swap equipment to isolate problematic hardware.  Send to Pelco for service and repair.