I/A Series R2 (AX) Tunneling does not work in Windows 7

Issue

The Niagara Tunnel service in Windows 7 indicates that it is started; however the tunnel window will not pop-up

Product Line

TAC I/A Series

Environment

Niagara R2 version 5.35, Windows 7 32-bit.

Cause

The Interactive Services Detection service is disabled. This service must be enabled for the tunnel client to work. 

Resolution

Verify that Interactive Services Detection is started.  Set the service to automatic, start it, and re-boot the computer.