ERROR: Template or User record is either corrupt or not supported when sending templates to biometric readers

Issue

ERROR: Template or User record is either corrupt or not supported when sending templates to biometric readers

Product Line

Andover Continuum

Environment

Bioscript V-Station integration

Cause

Enrollment reader's template type different from readers template types.

Resolution

Make sure the template type at the enrollment reader is the same as the template types in the other readers