Frozen Picture on Test Monitor while connected to an IX-SC service cable to Sarix camera.

Issue

Why does the picture freeze on the Sarix camera when connecting IX-SC service cable to Test Monitor?

Product Line

Pelco Cameras

Environment

  • All Sarix based firmware camera models-all versions.

Cause

The Sarix camera is designed to reroute video to the IX-SC cable and allow the installer to locally set up camera.

This is normal, video will resume after 20 seconds, caused by Sarix camera processor rerouting video to IX-SC cable.

Resolution

When the IX-SC Service cable is connected to a Sarix camera it will disable video to the network. The video is routed to the IX-SC service connection which allows installers to setup the scene of view.

This is normal, will resume after 20 seconds, caused by Sarix camera processor rerouting video to IX-SC cable.