DS Quick Setup Wizard errors with an unhandled exception: Invalid object name 'GrandeyeCameraConfiguration'.

Issue

DS Quick Setup Wizard errors:

"Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Invalid object name 'GrandeyeCameraConfiguration'.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • DSSRV v7.6.32
  • Oncam Grandeye Evolution

Cause

Error occurs due to database issue when configuring Oncam Grandeye camera.

Resolution

There are four solutions possible to resolve issue:

  1. Verify the camera name is set to Grandeye (default)
  2. Run DS refresh script, refer to How to run the DS Refresh Script to resolve a database mismatch within the Digital Sentry software?
  3. Import older database due to possilbe corruption or download default database
  4. Create new database by uninstalling the DS software then reinstall. Refer to How to completely uninstall Digital Sentry Software Suite.
                                                                                                                  How to install the Digital Sentry Software Suite on Digital Sentry HVR(s) and NVR(s).