Asterisk is not responding to PASSWORD entry of CM6700-MXB from KBD300A?

Issue

Asterisk Password entry is not responding to KBD300A keys.  

Product Line

Pelco Matrix

Environment

  • KBD300A
  • CM6700

Cause

Wiped keyboard with cloth, password asterisks started flashing but wouldn't allow entry

Resolution

It is recommended to power cycle the CM6700 to restore communication.