During a software update, the DVR displays Cannot find valid update file.

NOTICE

DISCONTINUED PELCO PRODUCT.
This product has been discontinued. For further information please visit pelco.com/support/discontinued-products

Issue

The DVR can read the USB flashkey but cannot read update files.

Product Line

Pelco Video Management

Environment

  • DX4500 all versions
  • DX4600 all versions
  • DX4700 all versions
  • DX4800 all versions

Cause

Resolution

Verify the Update files are the correct files required for update.

Format the USB flash key using the DVR.

How to format a USB key on the DX4500/DX4600

DX4700/DX4800 Format USB Key

Format the USB key to FAT16 using a PC. Copy the files back onto the USB flash key and update the DVR.

How to update the software/firmware of the DX4500/DX4600

How to update the DX4700 or DX4800 HVR software