Windows reports that RAM services do not start or stop in a timely manner

Issue

Windows reports that RAM services do not start or stop in a timely manner

Product Line

TAC Vista, Satchwell Sigma

Environment

RAM 2.1.025

Cause

Windows reports that RAM services do not start or stop in a timely manner. Re-installing RAM does not resolve the issue

Resolution

The issue may be with the RAM configuration file (setup.mdb).

Note: If possible, record the RAM setup by opening the RAM console.

Uninstall RAM and locate and delete or save the Remote Alarm Manager folder to a different location.

Reinstall RAM.

RAM will need to be re-configured with the site setup.