Digital Sentry server-side motion recording may cause delayed DS ControlPoint alarm popups,email notifications and zone triggered PTZ preset callups.

Issue

ControlPoint alarm pop-ups,email notifications and zone triggered PTZ preset callups are delayed

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Digital Sentry
  • DSSRV
  • DSNVS

Cause

Due to an excessive amount of motion alarms flooding the alarm queue, the following Digital Sentry features may become delayed.

  • ControlPoint alarm pop-ups
  • Email notifications
  • Zone triggered PTZ callups

Resolution


Alarm pop-ups, email notifications and zone triggered PTZ callups used with motion recording are not supported and should not be used. If these features are a required feature, switch to Continuous recording and disable motion detection (if using IP cameras), if using analog cameras set the Sensitivity and Unmasked Motion Area to = 100%, also invert the MASK and to mask out the entire camera (RED)