Black Video when adding IP camera to a DX4700/DX4800.


Black video displays when viewing live or recorded video at a DX4700/DX4800 from an IP camera

Product Line

Pelco Video Management


  • DX4700/DX4800 (HD)
  • Pelco IP cameras
    • Note: Oncam Grandeye 360 camera is not supported.
    • version, Onvif is only support for Pro series.
  • Axis Vapix 3 (version 5.x or later)
  • DX4700/DX4800 (nonHD)
    • All Pro series cameras are not supported. (IMP, IMP+, IBP, IBP+, IXP, IJP+, IWP+, P1220)


The DX4700/DX4800 can only interpret the "Baseline" profile of H.264.


Live video at DX4700

  1. Log on to the IP Camera web interface
  2. Set IP camera H.264 profile to Baseline.
        *Below is an example of a Sarix IEE10DN (In the web interface go to:Settings>A/V Streams>Video Configuration):


*Note: Some IP Cameras will not have the "Profile" option.   DX Series Client or DS ControlPoint client can be used on a PC which connects to the DX4700/DX4800 to display IP cameras using the MAIN profile.

Related Articles:
How to add an IP camera to the DX4700/DX4800 HVR?
Test IP Camera Message appears "IP Camera test failed" (Not enough bandwidth) on DX4700/DX4800.