Can I order replacement parts for my ExSite Explosion proof System?

Issue

Can I order replacement parts for my ExSite Explosion proof System?

Product Line

Pelco Cameras

Environment

  • Fixed ExSite models - EHXM3036-2, EHXM3036-2X, EHXM3036-7, EHXM3036-7X, EHXM3136-2, EHXM3136-2X, EHXM3136-7, EHXM3136-7X
  • PTZ ExSite models - IPSXM3036-2, IPSXM3036-2X, IPSXM3036-7, IPSXM3036-7X, IPSXM3136-2, IPSXM3136-2X, IPSXM3136-7, IPSXM31367X

Cause

Customer has a unit that was hit by lighting and wanted replacement parts.

Resolution

Due to the Explosion proof rating, and potential for explosion, working on the ExSite while on site is NOT authorized. Work on an ExSite model camera can only be done at an Authorized Pelco repair center/facility. At the same time, Pelco cannot sell parts for on-site repairs either.