Device Administrator crashes immediately when launched

Issue

Right after you star the Device Administrator, the program crashes.

Product Line

SmartStruxure Solution

Environment

SmartStruxure Device Administrator

Cause

In rare cases the xml file containing information regarding default login and device list for the device administrator is empty or corrupted. That causes the device administrator to crash when launched, as the information in the file doesn't have the correct content format.

Resolution

1: Delete the settings.xml file which is automatically generated. It is located here: "C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.4\Device Administrator"

2: Start the device administrator